To ensure your order is delivered promptly and safely, we cooperate with international carriers such as FedEx, UPS, USPS, China Post, YunExpress, etc. to provide fulfillment services such as air freight, ground express, and Home Delivery. Currently we only cooperate with international logistics operators and do not support customer-specified shipping methods.

Within our shipping coverage, we only offer shipping to the lower 48 states in the United States. And we DO NOT ship to PO BOXES or APO nor AK, HI, PR,VI,GU. We currently offer Free Standard Shipping on all orders. For some locations that are not covered by free shipping (if possible), we may not deliver or need to pay additional shipping rates.

We do our best to ship your orders from our warehouses as quickly as possible. Unless otherwise stated on the product page, orders typically ship within 1-2 business days. Please allow 3~7 business days for your shipment to reach your address. Generally, all orders are usually delivered within 3-9 days, but sometimes it may take longer. Shipping time might vary depending on location, shipment method and other factors.

Duties and import taxes: We offer Delivered duty paid (DDP) delivery for all orders from countries within our delivery range. The seller is responsible for any import charges incurred when the goods cross borders, which includes shipping costs, duties and import taxes (if any). We do not charge customers additional customs duties and import taxes (if any), and product prices and shipping costs do not include customs duties and import taxes (if any).
Sales tax: For all orders, due to sales tax requirements for certain special categories or cross-border goods, due to different tax rates in each state, we do not charge sales tax and shipping costs are not taxable.

We accept secure payments from international clients via PayPal, Credit and Debit Cards (Visa, Mastercard, Maestro, American Express, Discover, Diners Club, etc.), Digital Wallet (Google Pay, Apple Pay, etc.). We do not currently support Cash on Delivery, but only support Full Payment and Klarna Installment Payment.
Note that we stores use USD for settlement,and additional exchange fee may apply if your currency is other than US dollars,and the item price will vary after exchange.

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. Our secure software widely use encryption protocols such as SSL and TLS to ensure the security of data transmission between customer browsers and corporate websites or payment platforms. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. At the same time, 3DS verification (3DS) and Strong Customer Authentication (SCA) is used to verify customer identity and prevent unauthorized transactions, providing customers with a simple and secure payment experience.

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. In this case, here are some solutions for you to choose from:
1. Exit the direct Credit card payment channel and switch to another Credit/Debit Card payment channel for payment.
2. Please switch to your other credit/debit card and try payment again.
3. If multiple attempts fail, please try again in 24 hours or use another payment method (such as PayPal).
4. Call your credit card company or bank to let them know about your purchase. Declare that this transaction is paid by you, and authorize the transaction to re-pay by verifying it.
If you continue to face issues, feel free to contact our customer support team at support@gocioebike.com.

We are committed to resolving payment disputes quickly and fairly. If a dispute is raised through your bank or payment provider (e.g., PayPal or credit card company), we will cooperate fully to resolve the issue. If you initiate a Paypal or credit card chargeback, the bank will suspend and freeze our refund until the bank resolves it through arbitration. Generally, it takes 3-6 months for the bank to handle a chargeback dispute. The fastest way to get a refund is to contact our after-sales customer service (email: support@gocioebike.com) to apply for a refund.

Customers can cancel the order at any time before delivery; 24 hours after the purchase is confirmed or after the shipping is confirmed, the order cannot be cancelled, refunded or changed. All orders that are older than 24 hours or have been shipped must comply with the return policy in order to be refunded. After receiving the package, our return policy will take effect.
If you need a refund, please contact us at support@gocioebike.com, we will help you cancel the order and refund the process. It takes 5-8 working days for the refund to be returned to your account.

Your 100% satisfaction is important for us. We offer a 30 days return policy, , which means you have 30 days from the day you receive your item to request a return, exchange, or refund.
To be eligible for return, your item must be in an unshipped state or in the same state as when it was received (unused, unworn, labeled and in the original packaging, and a receipt or proof of purchase is also required ).
If a item gets damaged or was faulty upon a delivery,and we offer 100% refund.the charge for the shipment should be paid by the buyer if there is nothing wrong with items quality.
For returns, please enter the Returns Center to submit a request or send an email to support@gocioebike.com with the subject 'Returns' and include your order number, email, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that all returns must be made within 30 days of order delivery. Before returning any items, please contact us and get our written approval. Items returned to us without prior request will not be accepted.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after. For details, please refer to our return policy: https://gocioebike.com/pages/return-and-refund-policy

Yes! We implement the same warranty on the items and provide perfect after-sales service. The Gocio with 6 months warranty service for the frame, battery, motor and other main replaceable parts, and there are new genuine original bicycle parts replacement service support, lifetime maintenance and repair support services.
The 6-month warranty would be started since the intial owner has received it. If you believe you have a warranty claim, please contact us at support@gocioebike.com.
For details, please refer to our after-sales warranty policy: https://gocioebike.com/pages/warranty-policy

In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:
Before making a warranty claim, we suggest that you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through Gocio within 6 months of initial purchase. Warranty claims may be submitted to support@gocioebike.com.
Submit a detailed warranty claim to our customer service team, including proof of purchase (order number/bike model and serial number/purchase date and place), photos and/or video of the bike and components.
If the customer service team determines that a Covered Component must be replaced, they will replace the defective Covered Component for you and provide instructions for receiving the replacement.
After you receive the replacement Covered Component, the customer service team will also assist in determining how to replace or install the new Covered Component into your ebike.
We will provide the owner a replacement product if the product can not be repaired after a reasonable number of tries as determined by our customer service team.